Managing customer engagement, overcoming legacy infrastructure challenges
and incorporating bi-directional digital communication channels to drive automation
alongside existing business processes is vital to bridging the customer service experience gap.
In this interactive workshop you will learn about the latest trends,
understand how to personalise your customer experience through an inclusive
channel strategy and have hands-on practice in designing your channel strategy.
Join us on Wednesday, 1st March from 10.00am to 13.00pm.
We are looking forward to transforming the customer experience with you!
The session is an interactive workshop, designed to provide you with tangible outputs. We'll share best practices and guide you through a framework of how to design and build a personalised customer experience that best suits your business.
1) Theory - learn about latest trends, research and thought leadership
2) Ideation - how to build a personalised customer experience
3) Design challenge - interactive workshop, gain new skills
The session is intended to bring participants together, exchange learnings in an interactive setting and teach new skills on how to build and improve customer experiences.
